Junior Support Engineer

Meet your teamWe are Digital Workplace. We're on a mission to deliver a seamless user experience across TomTom's Digital Workplace – covering all the digital tools TomTom'ers use to do their jobs. This includes solutions for collaboration, communication, productivity, meeting rooms, and hardware. For most, Microsoft platforms and tools are at the core. On our team, you'll help design, develop, deliver, operate, and support solutions through a defined set of services, so that together at TomTom we can better create location technologies for a safer, cleaner, congestion-free world.At TomTom...You'll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.Work with a team of 3,700 unique, curious and passionate problem-solvers. Together, we'll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

On our team, you'll help design, develop, deliver, operate, and support solutions through a defined set of services, so that together at TomTom we can better create location technologies for a safer, cleaner, congestion-free world.

• You will help us provide TomTom employees with the best experience possible.
• You will be involved in making all of us better every day, see something we can do better, let's involve you in that change!
• You will help our internal customers via online chat, face-to-face, mail, and support platforms, working from our HQ located in Amsterdam.
• You will support TomTom employees in daily issues regarding their hardware or software, meeting spaces, and desk spaces, thinking about how we proactively prevent issues from happening to others.
• You will review failures in the process, in the form of RCA's to improve how we work.
• Support Microsoft Teams broadcasts and internal events in our offices, and occasionally off-site ranging from team events of 20 people to all-hands broadcasts for the entire company.
• You will align with the Digital Workplace support team throughout the different regions within the global team to take part in our global strategy.
• You will be involved in both day-to-day IT operations, and project work.

• Can-do mentality, always starting with a yes.
• Passionate about enabling TomTom'ers
• Managing stakeholder expectations, and keeping everyone up to date.
• Practical, flexible, and innovative approach to work.
• Excellent written and oral English communication skills.
• Able to prioritize and handle stressful situations.
• Solid understanding of Asset Management, and how it enables support
• Flexible to travel to remote sites as needed.
• Good Interpersonal, relationship-building, and networking skills.
• Hands-on experience with IT support.
• Good knowledge of computer hardware/software troubleshooting.
• 2+ years of working experience with Microsoft Windows
• 1+ years of working experience with MacOS
• 1 year working experience with networking
• Experience with a directory service
• Knowledge of Android/iOS
• Nice to Have1 year of experience with solving issues in meeting rooms and printers
• 1+ years of working experience with a Linux distribution
• 1 year experience with Azure Active Directory
• 1 year experience with MDM platforms
• 1 year experience managing iOS / Android devices.
• Cisco CCNA

A competitive compensation package, of course. Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O'Reilly and LinkedIn Learning. Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities. Work from home, the office, or even abroad – each team has the flexibility to choose how they work based on business needs. Improve your home office with a setup budget and get extra support with a monthly allowance. Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we're mapping. Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday. Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world. Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom! Find out more about our global benefits and enjoy additional local benefits tailored to your location. TomTom is an equal opportunity employerTomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you'll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we'd love to hear from you.

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